Customer Payment Options
Click the buttons below to log in to your Green Bay Water account, pay your bill or view statements online.
Register or sign in to e-Care. You can view your account, monitor usage and make online payments.
Pay online, no registration required.
PAY BY PHONE ANYTIME: 855-731-9912
Automatic payment from your checking or savings account.
Learn how to transition to paperless billing, view current rates, see a sample bill or view state regulated rates and operating rules.
Your water bill reflects charges from Green Bay Water for your drinking water as well
as the City of Green Bay for the wastewater/storm water.
One cu ft = 7.48 gallons
cu ft means cubic feet
Current Water Rates
New water rates approved by the Public Service Commission of Wisconsin (PSCW) took effect on August 1, 2024.
Why the Increase?
This rate adjustment is necessary to support critical infrastructure and maintenance of our water system. It also helps recover costs incurred since our last rate increase four years ago. These investments are essential to ensure that we continue to provide safe, reliable tap water to over 100,000 residents.
Key Points:
Average Increase: Approximately $12 per quarterly bill for the average residential customer.
Applies To: Drinking water charges only (not sewer or stormwater). Green Bay customers currently pay a fixed quarterly fee, a fire protection charge and a volumetric charge for water. The new rates will only apply to the drinking water portion of your bill.
Additional Information: Detailed rates are available here.
Committed to Transparency
Green Bay Water Utility operates entirely on the revenue generated from rates, without any tax dollars. All rates are set through the PSCW’s transparent, public process, ensuring rigorous legal review. We are committed to maintaining transparency and ensuring that our customers understand the necessity of these changes. If you have any questions or require further details, please contact our customer service team at 920-448-3480.
For the average residential customer on a 5/8” meter the increases are above.