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PAY BY PHONE ANYTIME: 855-731-9912

Automatic payment from your checking or savings account.

New Water Rates Effective August 1, 2024

We want to inform our customers about an important update regarding water service rates. The Public Service Commission of Wisconsin (PSCW) has approved new rates for Green Bay Water Utility, which will take effect on August 1, 2024.

Why the Increase?

This rate adjustment is necessary to support critical infrastructure and maintenance of our water system. It also helps recover costs incurred since our last rate increase four years ago. These investments are essential to ensure that we continue to provide safe, reliable tap water to over 100,000 residents.

What Will Change?

For the average residential customer with a 5/8” or 3/4” meter, the new rates will result in a quarterly charge increase of about $12. Importantly, our water will still cost less than a penny per gallon.

Key Points:

  • Effective Date: August 1, 2024

  • Last Rate Increase: June 1, 2020

  • Average Increase: Approximately $12 per quarterly bill for the average residential customer

  • Applies To: Drinking water consumption only (this does not affect sewer or stormwater charges)

  • Additional Information: Detailed rates are available here.

How Does This Affect My Bill?

Green Bay customers currently pay a fixed quarterly fee, a fire protection charge and a volumetric charge for water. The new rates will only apply to the drinking water portion of your bill.

Committed to Transparency

Green Bay Water Utility operates entirely on the revenue generated from rates, without any tax dollars. All rates are set through the PSCW’s transparent, public process, ensuring rigorous legal review. We are committed to maintaining transparency and ensuring that our customers understand the necessity of these changes. If you have any questions or require further details, please contact our customer service team at 920-448-3480.

 
Pipe with wire breaks out of trench.

For the average residential customer on a 5/8” meter the increases are above.

Learn how to transition to paperless billing, view current rates, see a sample bill or view state regulated rates and operating rules.

Your water bill reflects charges from Green Bay Water for your drinking water as well
as the City of Green Bay for the wastewater/storm water.
One cu ft = 7.48 gallons
 cu ft means cubic feet

Questions?